Patient Bill of Rights & Responsibilities

Patient Rights – You have the Right:

  •  To considerate and respectful service.
  • To obtain service without regard to race, creed, national origin, sex, age,
    disability or illness, or religious affiliation.
  • To confidentiality of all information pertaining to your medical care and service.
  • To a timely response to your request for service and to expect continuity of services.
  • To select the home medical equipment supplier of your choice.
  • To make informed decisions regarding your care planning.
  • To be told what service will be provided in your home, how often, and by whom.
  • To agree to or refuse any part of the plan of service or plan of care.
  • To an explanation of charges including policy for payment.
  • To voice grievances without fear, termination of service or other reprisals.
  • To have your wishes honored as they apply to advance directives you have formulated.
  • To have your pain assessed as it relates to the services provided.
  • To have your communication needs met.

Patient Responsibility – You have the Responsibility:

  •  To ask questions about the part of the plan of service or plan of care that you do not understand.
  • To protect the equipment from fire, water, theft or other damage while it is in your possession.
  • To use the equipment for the purpose for which it was prescribed, following instructions provided for use, handling, care, safety, and cleaning.
  • To supply us with needed insurance information necessary to obtain payment for services and assume responsibility for charges not covered. You are responsible for settlement in full of your account.
  • To be at home for scheduled visits or notify us to make other arrangements.
  • To notify us immediately of:
    • Equipment failure, damage, or need of supplies
    • Any change in your prescription or physician
    • Any change or loss in insurance coverage
    • Any change in address or telephone number, whether permanent or temporary
    • Any discontinued equipment or services
  • To be respectful of the property owned by our company and considerate of our personnel.
  • To contact us if you acquire an infectious disease during the time we provide service.

Download a PDF of this Information.